Guest Experience Expert (Russian Speaker) - Ajman Saray, a Luxury Collection Resort

The Luxury Collection; Ajman; On-site; AED 67,000 - 100,000; Full time

Job summary

Our guest experience experts deliver memorable service throughout guests’ stays at The Luxury Collection in Ajman. They take initiative to handle guest requests, operational tasks, and reporting, ensuring every interaction feels special.

The role emphasizes professional appearance, confidentiality, and adherence to hotel policies. Frontline responsibilities include guiding guests, coordinating with departments, and contributing to a seamless check-in/check-out while maintaining safety and

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Assist guests with check-in and check-out, providing a smooth experience.
• Address guest requests and inquiries with a proactive attitude.
• Complete daily reports and communicate operational needs to the team.
• Share local area highlights and recommendations to enhance the stay.

Skills

Guest service

Communication

Hospitality

Education

High school diploma or GED

Job description

Additional Information

Job Number 26136068
Job Category Rooms & Guest Services Operations
Location Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman 8833, United Arab Emirates VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on your journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.