Guest Experience Expert - Lobby Ambassador

W Hotels; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

W Hotels in Yas Island, Abu Dhabi is seeking a Guest Experience Expert to help deliver a memorable stay. You will handle guest requests, process operations, complete reports, and share local highlights to elevate every guest interaction.

As a non-management role, you will stand and move around during shifts, uphold professional appearance and confidentiality, and contribute to a safe, courteous environment in line with Marriott standards.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• Licenses or certifications: None.

Responsibilities

• Process operational needs and guest requests.
• Complete reports and share local area highlights for guests.
• Maintain professional appearance, confidentiality, and safety standards.

Education

High school diploma or G.E.D. equivalent

Job description

Job Description

• Job Number 26113648


• Job Category Rooms & Guest Services Operations


• Location Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808VIEW ON MAP


• Schedule Full Time


• Located Remotely? N


• Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: No related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned‑in, up‑for‑anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.