Guest Experience Expert - Connect Agent

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel chain in Dubai seeks a Guest Experience Expert to deliver outstanding services throughout guests' stays. This role emphasizes creating memorable experiences, processing guest requests, and ensuring professional communication. Candidates should have a high school diploma, and experience is not required. Strong interpersonal skills and an ability to uphold company standards are essential. The position involves active engagement in various tasks to ensure guest satisfaction and comfort.

Qualifications

• Ability to create a memorable guest experience.
• Ability to follow company policies and maintain confidentiality.
• Strong communication and personal appearance skills.

Responsibilities

• Deliver a wide range of services to guests.
• Process operational needs and address guest requests.
• Ensure transactions enhance the guest experience.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience

Unclear Seniority