Guest Experience Expert (Arabic Speaker)

Marriott Hotels Resorts; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hotel chain in the UAE is looking for a Guest Experience Expert to enhance guest satisfaction through personalized services. The role involves assisting guests throughout their stay, including processing requests and providing local information. Ideal candidates should possess a high school diploma and a strong commitment to guest service. This position offers an exciting opportunity to create memorable experiences for guests in a vibrant hotel environment.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No prior work experience necessary.
• No supervisory experience required.

Responsibilities

• Deliver memorable guest experiences during stay.
• Process operational needs and address guest requests.
• Assist guests with luggage and local highlights.

Skills

Guest service orientation

Problem-solving skills

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area the Guest Experience Expert makes transactions feel like part of the experience.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.