Guest Experience Expert

Sheraton; Dubai; On-site; AED 100,440 - 167,400; Full time

Job summary

Marriott International's Sheraton Dubai hotel is seeking a Guest Experience Expert to welcome guests, assist with check-in/out, and coordinate services that make stays memorable.

You will move around the property, handle guest requests, process operations, and share local highlights to enhance the guest journey.

Education requirements include a high school diploma; no prior experience or certifications are required, and the role emphasizes professionalism and confidentiality.

Qualifications

• High school diploma or GED equivalent.
• No prior work experience required.
• No supervisory responsibilities.
• No license or certification required.

Responsibilities

• Greet and assist guests during check-in/out to ensure a smooth process.
• Address guest requests and coordinate related services to enhance the stay.
• Complete reports and share highlights of the local area to help guests make the most of their visit.

Education

High school diploma or GED equivalent

Job description

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None.
• Supervisory Experience: None.
• License or Certification: None.

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.