Guest Experience Expert

St. Regis; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The St. Regis Abu Dhabi seeks a Front Office Host to warmly welcome guests, manage check-in/check-out, and handle guest inquiries with the highest standards of service.

You will be the first point of contact, guiding guests through their stay and delivering bespoke hospitality. As an ambassador of the Front Office, you will uphold privacy, maintain cleanliness, and coordinate with Duty Manager for guidance on complex guest issues.

Qualifications

• Related Work Experience: 2 years work experience on the same field in a luxury hotel.

Responsibilities

• To welcome guests to the hotel, answer guest’s questions and resolve guest’s problems. To perform check-in, check-out duties and receive payments from guests.
• To be an ambassador of the Front Office and the hotel, in and outside the work place.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.
• To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.
• To ensure a proper use of the telephone etiquette as per St. Regis standards.
• To always keep the working area clean and well maintained.
• To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
• To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To share daily activity highlights with the manager including internal and external guest opportunities.
• To be aware of and report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To maintain an accurate guest profile.
• To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.
• To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.

Job description

Job description

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement:

• To welcome guests to the hotel, answer guest’s questions and resolve guest’s problems. To perform check-in, check-out duties and receive payments from guests.

ESSENTIAL FUNCTIONS:

• To be an ambassador of the Front Office and the hotel, in and outside the work place.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.
• To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.
• To ensure a proper use of the telephone etiquette as per St. Regis standards.
• To always keep the working area clean and well maintained.
• To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
• To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To share daily activity highlights with the manager including internal and external guest opportunities.
• To be aware of and report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To maintain an accurate guest profile.
• To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.
• To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.

PREFERRED QUALIFICATIONS

• Related Work Experience: 2 years work experience on the same field in a luxury hotel.
• #LI-MA1

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.