Guest Experience Coordinator — Luxury Dubai Hotels

The Lana; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hotel collection in Dubai is looking for a Guest Experience Coordinator. In this role, you will enhance the guest experience by managing requests and ensuring seamless communication. We're seeking an individual with outstanding communication skills and a strong customer service ethic. Experience in hotel guest relations is preferred. You will benefit from a competitive salary, accommodation, and medical benefits while working in a dynamic team environment.

Benefits

Competitive Salary Package

Complimentary stays in hotels

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance

Qualifications

• You have previous experience in Front Desk, Guest Relations, or Concierge.
• You can communicate confidently and effectively in English.
• Familiarity with hotel management systems is highly advantageous.

Responsibilities

• Contribute to the culture and values of Dorchester Collection.
• Manage guest requests and room allocations.
• Create and distribute operational tasks for service requests.

Skills

Outstanding communication skills

Customer service

Process improvement focus

Attention to detail

Education

Experience in Front Desk, Guest Relations, or Concierge

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

A luxurious hotel collection in Dubai is looking for a Guest Experience Coordinator. In this role, you will enhance the guest experience by managing requests and ensuring seamless communication. We're seeking an individual with outstanding communication skills and a strong customer service ethic. Experience in hotel guest relations is preferred. You will benefit from a competitive salary, accommodation, and medical benefits while working in a dynamic team environment.