Guest Experience Concierge - Luxury Resort

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Front Desk Agent to deliver exceptional guest experiences at a renowned resort. Responsibilities include smooth check-ins, managing room assignments, and providing information about hotel amenities. Ideal candidates should have a diploma in hospitality management, strong communication skills, and a customer-oriented mindset. This role welcomes freshers or candidates with up to one year of experience, offering an opportunity to thrive in a dynamic hospitality environment.

Qualifications

• Fresher or 6 months to 1 year of relevant experience.
• Excellent reading, writing, and oral proficiency in English language.
• Ability to speak other languages is an advantage.

Responsibilities

• Greet and welcome guests, ensuring a smooth check-in process.
• Assist guests with inquiries and concerns.
• Manage room assignments and billing processes accurately.
• Ensure the front desk area is organized and presentable at all times.

Skills

Good communication and customer contact skills

Service oriented

Ability to work effectively in a team

Self-motivated

Education

Diploma in Tourism / Hospitality Management

Job description

A luxury hotel chain in Dubai seeks a Front Desk Agent to deliver exceptional guest experiences at a renowned resort. Responsibilities include smooth check-ins, managing room assignments, and providing information about hotel amenities. Ideal candidates should have a diploma in hospitality management, strong communication skills, and a customer-oriented mindset. This role welcomes freshers or candidates with up to one year of experience, offering an opportunity to thrive in a dynamic hospitality environment.