Guest Experience Concierge (Lobby)

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company seeks a Guest Service Agent in Dubai. This role emphasizes providing exceptional service to guests, assisting with inquiries, and maintaining high standards of presentation. The ideal candidate should have prior experience in guest services, strong communication skills, and the ability to thrive in a fast-paced environment. Benefits include discounted rates worldwide and opportunities for growth.

Benefits

Employee benefit card with discounts

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Previous guest service experience required.
• Professional presentation necessary.
• Ability to remain calm and courteous at all times.

Responsibilities

• Engage with guests to ensure service standards.
• Assist with hotel facilities and promotions.
• Follow safety policies and department procedures.

Skills

Outstanding guest services skills

Sophisticated verbal communication skills

Strong interpersonal abilities

Problem solving abilities

Ability to work under pressure

Teamwork

Attention to guest needs

Job description

A leading hospitality company seeks a Guest Service Agent in Dubai. This role emphasizes providing exceptional service to guests, assisting with inquiries, and maintaining high standards of presentation. The ideal candidate should have prior experience in guest services, strong communication skills, and the ability to thrive in a fast-paced environment. Benefits include discounted rates worldwide and opportunities for growth.