Guest Experience Concierge - Front Office

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort is seeking a dedicated professional for front office duties. Responsibilities include attending to guest requests, handling communications, and ensuring a seamless experience for all guests. You will need to maintain confidentiality, monitor supplies, and adapt to various tasks as required by the Front Office Manager. The role requires flexibility and exceptional communication skills to uphold the high standards associated with our service. Join us in providing unforgettable experiences to our guests.

Qualifications

• Excellent communication skills for handling guest requests.
• Knowledge of hotel standards and telephone etiquette.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Attend to all guest requests according to hotel standards.
• Handle calls and messages with proper etiquette.
• Ensure guests enjoy the finest personal service.
• Report guest comments or complaints appropriately.
• Setup inventory and monitor supplies as per requests.
• Adhere to emergency and security procedures.
• Fulfill administrative tasks and front office coordination.
• Respect key handling procedures.
• Read and update logbooks as required.
• Carry out special projects as assigned.
• Coordinate with departments based on operational needs.
• Inform management of any unresolved matters.
• Adapt to different roles within the Front Office Department.
• Perform any reasonable duties assigned by management.

Job description

A luxury beach resort is seeking a dedicated professional for front office duties. Responsibilities include attending to guest requests, handling communications, and ensuring a seamless experience for all guests. You will need to maintain confidentiality, monitor supplies, and adapt to various tasks as required by the Front Office Manager. The role requires flexibility and exceptional communication skills to uphold the high standards associated with our service. Join us in providing unforgettable experiences to our guests.