Guest Experience Concierge – Front Desk

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader in Dubai is seeking a Front Office Representative to provide exceptional service to guests. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and ensuring smooth daily operations. The ideal candidate will possess strong communication and organizational skills and must have prior experience in a similar role. Competitive benefits offered along with opportunities for growth within the company.

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Opportunities for talent development

Qualifications

• Proven work experience as a Receptionist or Front Office Representative.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.

Responsibilities

• Provide efficient, personalized, courteous service to guests.
• Register and process check-ins and check-outs efficiently.
• Resolve guest complaints and liaise with departments to ensure follow-up.
• Oversee day-to-day operations and ensure cleanliness of front office.

Skills

Receptionist experience

Professional attitude

Communication skills

Organizational skills

Multitasking

Proactivity

German speaking

Job description

A global hospitality leader in Dubai is seeking a Front Office Representative to provide exceptional service to guests. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and ensuring smooth daily operations. The ideal candidate will possess strong communication and organizational skills and must have prior experience in a similar role. Competitive benefits offered along with opportunities for growth within the company.