Guest Experience Concierge

Al Bandar Rotana & Al Bandar Arjaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Desk Agent to provide exceptional customer service and ensure guests have a memorable stay. The ideal candidate will hold a degree in hospitality and possess strong interpersonal skills. Responsibilities include greeting guests, managing check-in and check-out processes, and maintaining hotel information. Join our dynamic team to thrive in a fast-paced, multicultural environment.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills.
• Knowledge in an additional language is an advantage.

Responsibilities

• Provide professional and customer-focused service to all guests.
• Ensure high level of customer satisfaction through personalized service.
• Process accounts from check-in to check-out accurately.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Education

Degree in hospitality

Tools

Opera

Job description

A luxury hotel in Dubai is seeking a Front Desk Agent to provide exceptional customer service and ensure guests have a memorable stay. The ideal candidate will hold a degree in hospitality and possess strong interpersonal skills. Responsibilities include greeting guests, managing check-in and check-out processes, and maintaining hotel information. Join our dynamic team to thrive in a fast-paced, multicultural environment.