Guest Experience Concierge

Rose Rayhaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Front Desk Agent to provide exceptional customer service and ensure guests have a memorable experience. Responsibilities include greeting guests, managing check-ins and check-outs, and maintaining knowledge of hotel services. The ideal candidate should have a degree in hospitality and excellent communication skills. Experience in the Front Office Department is a plus.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills.
• Knowledge in an additional language is a plus.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Ensure guests are greeted by name and escorted to their room.
• Maintain up-to-date knowledge of hotel information.
• Process accounts accurately from check-in to check-out.

Skills

Customer service

Problem-solving

Interpersonal skills

Attention to detail

Education

Degree in hospitality

Tools

Opera

Job description

A prestigious hotel in Dubai is seeking a Front Desk Agent to provide exceptional customer service and ensure guests have a memorable experience. Responsibilities include greeting guests, managing check-ins and check-outs, and maintaining knowledge of hotel services. The ideal candidate should have a degree in hospitality and excellent communication skills. Experience in the Front Office Department is a plus.