Guest Experience Concierge

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Receptionist to provide exceptional reception services from check-in to check-out. The ideal candidate will ensure an efficient experience for guests while demonstrating high customer service standards. Qualifications include a high school diploma, a customer-focused background, and the ability to work in a team. This role is crucial in creating memorable stays for guests by maximizing room occupancy and promoting hotel services.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.

Responsibilities

• Provide reception services to enhance guest experience.
• Ensure efficient check in/out and complete audit procedures.
• Maintain communication with Front Office Manager regarding guest feedback.
• Use up-selling techniques to promote hotel services.

Skills

Customer-focused service

Communication skills

Teamwork

IT proficiency

Education

High School Certificate or equivalent

Job description

A leading hospitality company is seeking a Receptionist to provide exceptional reception services from check-in to check-out. The ideal candidate will ensure an efficient experience for guests while demonstrating high customer service standards. Qualifications include a high school diploma, a customer-focused background, and the ability to work in a team. This role is crucial in creating memorable stays for guests by maximizing room occupancy and promoting hotel services.