Guest Experience Concierge

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in Abu Dhabi is seeking a Front Desk Agent to provide exceptional service to guests, ensuring a memorable experience. Candidates should have a degree in hospitality and strong communication skills. The role requires maintaining up-to-date knowledge of hotel services and managing Guest check-ins and check-outs. A proactive personality and ability to thrive under pressure in a multicultural environment are essential.

Qualifications

• Previous experience in the Front Office Department within a hotel is preferred.
• Customer-driven and proactive personality.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Provide professional and customer-focused service to guests.
• Ensure guests are greeted by name and escorted to their room.
• Maintain up-to-date knowledge of hotel information and local services.
• Administer Front Desk cashiering standards accurately.
• Maintain privacy of all guests.

Skills

Excellent written and verbal English communication skills

Knowledge in an additional language

Strong interpersonal abilities

Problem-solving abilities

Computer literacy

Experience with Opera

Education

Degree in hospitality

Job description

A prominent hotel in Abu Dhabi is seeking a Front Desk Agent to provide exceptional service to guests, ensuring a memorable experience. Candidates should have a degree in hospitality and strong communication skills. The role requires maintaining up-to-date knowledge of hotel services and managing Guest check-ins and check-outs. A proactive personality and ability to thrive under pressure in a multicultural environment are essential.