Guest Experience Concierge

W Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global luxury hotel brand seeks a guest service representative in Abu Dhabi to handle guest requests via phone, email, and chat. The role involves answering questions about room features and amenities, maintaining professional communication, and supporting a positive experience for all guests. Ideal candidates should possess a high school diploma and demonstrate strong communication skills. This opportunity invites individuals to join a dynamic team and deliver exceptional service in a luxury hospitality environment.

Qualifications

• Guest service skills and ability to assist individuals with disabilities.
• Clear communication and professional language skills.
• Ability to work in a team environment.

Responsibilities

• Answer, record, and process all guest requests via various communication methods.
• Provide information to guests about room features and property amenities.
• Log all guest requests or issues into the computer and follow up.

Education

High school diploma or G.E.D. equivalent

Job description

A global luxury hotel brand seeks a guest service representative in Abu Dhabi to handle guest requests via phone, email, and chat. The role involves answering questions about room features and amenities, maintaining professional communication, and supporting a positive experience for all guests. Ideal candidates should possess a high school diploma and demonstrate strong communication skills. This opportunity invites individuals to join a dynamic team and deliver exceptional service in a luxury hospitality environment.