Guest Experience Communications Specialist

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an individual to manage guest calls, process requests, and ensure guest satisfaction. The role requires excellent communication and problem-solving skills. A high school diploma or equivalent is required. The ideal candidate should maintain professionalism and support guests with disabilities. This position offers an opportunity to work in a dynamic and inclusive environment.

Qualifications

• Ability to assist guests with unique needs.
• Clear and professional language usage.
• Ability to maintain confidentiality.

Responsibilities

• Answering and processing guest calls and requests.
• Operating telephone switchboard station.
• Following company policies and ethical standards.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is seeking an individual to manage guest calls, process requests, and ensure guest satisfaction. The role requires excellent communication and problem-solving skills. A high school diploma or equivalent is required. The ideal candidate should maintain professionalism and support guests with disabilities. This position offers an opportunity to work in a dynamic and inclusive environment.