Guest Experience Associate – Dubai

Jobmaze FZ LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A client in the hospitality industry in Dubai is seeking a Guest Relations Agent. The ideal candidate will have at least 1 year of experience and be proficient in English, with knowledge of Russian as an advantage. Responsibilities include welcoming guests, addressing inquiries, preparing reports, and ensuring high-quality service standards. Immediate availability is required for face-to-face interviews in the UAE.

Qualifications

• Minimum of 1 year experience as a Guest Relations Agent.
• Proficient in English, knowledge of Russian is a plus.
• Availability to join immediately.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to guests and answer inquiries.
• Prepare welcome folders with business service descriptions.
• Provide information about business services.
• Anticipate guest needs and build rapport.
• Assist with various tasks and address customer concerns.
• Prepare weekly and monthly reports.
• Ensure compliance with health and quality standards.

Skills

Guest relations experience

Proficiency in English

Knowledge of Russian

Job description

A client in the hospitality industry in Dubai is seeking a Guest Relations Agent. The ideal candidate will have at least 1 year of experience and be proficient in English, with knowledge of Russian as an advantage. Responsibilities include welcoming guests, addressing inquiries, preparing reports, and ensuring high-quality service standards. Immediate availability is required for face-to-face interviews in the UAE.