Guest Experience Agent - Front Desk

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality company in Abu Dhabi is seeking a Guest Service Agent to ensure guests have a memorable experience. Responsibilities include welcoming guests, managing the front desk operations, and maintaining high-quality service throughout their stay. The successful candidate will have a service-focused personality, bilingual language skills in English and Arabic, and experience working with property management systems. This role provides an opportunity to be part of a diverse and inclusive team.

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Ability to anticipate guest needs and handle complaints effectively.
• A minimum relevant experience in the hotel industry is required.

Responsibilities

• Welcome guests and ensure a memorable experience from arrival to departure.
• Maintain cashier float and ensure accurate daily reporting.
• Contribute to guest satisfaction by providing high-quality service.
• Encourage guest loyalty through personalized relationships.
• Keep the front desk area clean and orderly at all times.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Education

Bachelor's degree or diplomas/certifications

Tools

Opera & PMS or related systems

Job description

A premier hospitality company in Abu Dhabi is seeking a Guest Service Agent to ensure guests have a memorable experience. Responsibilities include welcoming guests, managing the front desk operations, and maintaining high-quality service throughout their stay. The successful candidate will have a service-focused personality, bilingual language skills in English and Arabic, and experience working with property management systems. This role provides an opportunity to be part of a diverse and inclusive team.