Guest Communications Specialist

Al Ain Rotana; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in the UAE is seeking a Telephone Operator to provide exceptional service to guests through effective communication on guest calls. The ideal candidate will possess strong English communication skills and a background in hospitality, ensuring every guest interaction is welcoming and memorable. Experience with the Opera system is a plus, contributing to the smooth operation of guest services. This role is crucial for maintaining guest satisfaction and hotel standards.

Qualifications

• Diploma/degree in hospitality preferred with similar work experience.
• Excellent English communication skills are essential.
• Computer literacy and previous experiences with Opera are advantageous.

Responsibilities

• Receive each guest call professionally and friendly.
• Maintain communication with departments for smooth service.
• Ensure guests are greeted by name as per standards.
• Operate switchboard efficiently for call transferring.

Skills

Excellent written and verbal English communication skills

Strong voice modulation abilities

Customer Focus

Adaptability

Teamwork

Education

Diploma/degree in the hospitality field

Tools

Opera system

Job description

A prominent hotel in the UAE is seeking a Telephone Operator to provide exceptional service to guests through effective communication on guest calls. The ideal candidate will possess strong English communication skills and a background in hospitality, ensuring every guest interaction is welcoming and memorable. Experience with the Opera system is a plus, contributing to the smooth operation of guest services. This role is crucial for maintaining guest satisfaction and hotel standards.