Guest Arrival Expert Sheikh Zayed Road

Tanqeeb; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Marriott International is seeking a Guest Arrival Expert at Four Points by Sheraton on Sheikh Zayed Road, Dubai. This full-time, non-management role supports guest arrivals and departures, delivering a memorable experience and guiding guests through their stay.

The position emphasizes safety, confidentiality, and professional appearance, with responsibilities ranging from operational tasks to guest services and reporting while ensuring consistent service standards.

Qualifications

• Education: High School diploma or G.E.D. equivalent.

Responsibilities

• Assist guests during arrival and departure to ensure a memorable experience.
• Process operational needs, complete reports, and share local highlights with guests.
• Maintain professional appearance and adhere to company policies and procedures.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26124727

Job Category Rooms & Guest Services Operations

Location Sheikh Zayed Road, P.O. Box 116162, Dubai, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary: First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications: Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way.