Guest Arrival Expert Ajman Saray, a Luxury Collection Resort

Marriott Hotels Resorts; Ajman; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel chain in Ajman is seeking a Guest Arrival Expert to ensure a memorable experience for arriving and departing guests. This full-time role involves assisting guests with various services, addressing needs, and creating a welcoming environment. Candidates should have a high school diploma and be physically able to stand and lift as needed. This position offers the chance to work in a supportive team environment dedicated to providing exceptional service.

Qualifications

• Must be on feet and moving around for extended periods.
• Ability to lift objects weighing up to 50 pounds unassisted.
• Strong focus on delivering guest services.

Responsibilities

• Deliver a memorable arrival and departure experience for guests.
• Address guest requests and complete reports.
• Share highlights of the local area with guests.

Education

High school diploma or G.E.D. equivalent

Job description

Guest Arrival Expert - Ajman Saray, a Luxury Collection Resort

Ajman, United Arab Emirates

Job Description

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

Job Info

• Job Identification 25200307
• Job Category Rooms & Guest Services Operations
• Posting Date 12/18/2025, 09:31 AM
• Apply Before 01/17/2026, 09:31 AM
• Job Schedule Full time
• Locations Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, 8833, AE