Groups Events Sales Lead: Elevate Guest Experiences

Marriott Hotels Resorts; Dubai; On-site; AED 35,000 - 50,000; Full time

Job summary

A leading global hotel chain in Dubai is seeking a guest service manager. This role includes resolving guest requests, upselling services, and ensuring guest satisfaction. Candidates should have a high school diploma and at least 2 years of relevant experience. Responsibilities also include processing reservations and providing excellent customer service. This position values teamwork and professional communication, aiming for high standards of guest loyalty and satisfaction.

Qualifications

• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls and requests.
• Use sales techniques to maximize revenue.
• Process reservation requests and changes.

Education

High school diploma or G.E.D. equivalent

Job description

A leading global hotel chain in Dubai is seeking a guest service manager. This role includes resolving guest requests, upselling services, and ensuring guest satisfaction. Candidates should have a high school diploma and at least 2 years of relevant experience. Responsibilities also include processing reservations and providing excellent customer service. This position values teamwork and professional communication, aiming for high standards of guest loyalty and satisfaction.