Groups, Conference and Events Coordinator | Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a prestigious hospitality company as a Groups, Conference, and Events Coordinator. In this dynamic role, you will ensure the seamless planning and execution of events, from initial inquiries to post-event follow-ups. Your organizational skills and attention to detail will be crucial in managing logistics and ensuring guest satisfaction. This position offers the chance to work in a vibrant environment, collaborating with various teams to deliver exceptional experiences. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in event coordination within a luxury hotel.
• Strong communication and organizational skills are essential.

Responsibilities

• Coordinate and execute group events, ensuring client specifications are met.
• Maintain an up-to-date event diary for efficient bookings.

Skills

Event Coordination

Sales Skills

Communication Skills

Organizational Skills

Problem-Solving

Time Management

Education

Experience in Hospitality

Tools

Event Management Software

Job description

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Job Description - Groups, Conference and Events Coordinator | Waldorf Astoria Dubai Palm Jumeirah (HOT0BLON)

Job Number:

HOT0BLON

Work Location

Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai, Aa01

The Groups, Conference & Events (GC&E) Coordinator is responsible for supporting the efficient planning and flawless execution of group bookings, conferences, and events within the hotel. This role demands a responsible and proactive approach, ensuring that every aspect of event coordination runs smoothly.

What will I be doing

As a GC&E Coordinator, you will assist in managing group bookings, conference, and event operations. Your main responsibility is to ensure a smooth process from inquiry to event execution, focusing on operational efficiency and guest satisfaction. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Respond promptly to customer inquiries regarding group bookings, conferences, and events, providing relevant information and ensuring all questions are answered.
• Coordinate and assist with the planning and execution of group events, conferences, and meetings, ensuring all client specifications are captured accurately.
• Support the organization and scheduling of site inspections, showcasing the hotel’s event facilities and capabilities to potential clients.
• Communicate with Food & Beverage, Banqueting, and Operations teams to ensure all event-related requirements, such as room setups, AV needs, and catering, are met to the highest standards.
• Maintain an up-to-date event diary and space availability, ensuring efficient use of hotel facilities and a smooth workflow for event bookings.
• Provide support on the day of events, ensuring smooth execution, handling issues, and responding to guest requests as needed.
• Assist with post-event follow-up, gather client feedback, and evaluate event success to improve future offerings.
• Support billing and payment processes, ensuring contracts, deposits, and payments are handled according to hotel policies.
• Ensure all event materials, such as signage, promotional items, and collateral, are prepared and in place ahead of the event.
• Assist with reporting on event performance, sales, and client feedback to contribute to the department's ongoing improvement.

What are we looking for

A Groups, Conferences, and Events Coordinator serving Waldorf Astoria Hotels and Resorts is committed to working on behalf of our Guests and collaborating with Team Members. To succeed in this role, you should demonstrate:

• Minimum 2-3 years of experience in event coordination, sales, or a similar hospitality role within a luxury or upscale hotel environment.
• Proven ability to manage multiple event logistics, including space planning, catering, AV requirements, and room setups.
• Strong communication and interpersonal skills for building and maintaining relationships with clients, planners, and suppliers.
• Excellent organizational skills with attention to detail to ensure efficient management of all event aspects.
• Ability to work effectively with various departments, including Food & Beverage, Operations, and Front Office.
• A proactive approach to problem-solving and guest service, ensuring smooth event execution and exceeding client expectations.
• Familiarity with event management software and the ability to learn new systems quickly.
• Strong time management skills and the ability to prioritize tasks in a fast-paced environment.
• Flexibility to work varied hours, including weekends, evenings, and holidays, based on event schedules.
• Knowledge of hospitality industry standards, especially in events and group bookings.
• Ability to handle high-pressure situations professionally and gracefully.
• Strong writing and reporting skills for event documentation and client feedback.

What will it be like to work for Hilton

Hilton is a leading global hospitality company, offering a wide range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers. Our vision "to fill the earth with the light and warmth of hospitality" unites us in creating remarkable experiences worldwide. Our Team Members are central to this mission, and we are committed to supporting their growth and success.