Groups And Events Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Sales & Marketing support role at our Dubai property. This position focuses on general office duties, preparing sales documents, and promoting the brand image while supporting the sales team in achieving revenue targets.

You will handle client inquiries via phone and email, manage information in our sales software, and coordinate materials for proposals and contracts. A professional, guest-focused approach is essential.

Qualifications

• General office duties to support Sales & Marketing activities.
• Related work experience in a similar role is preferred.
• Excellent communication and professional demeanor required.
• No supervisory experience necessary, but willingness to learn.

Responsibilities

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott.
• Enter, retrieve, reconcile, and verify information in sales software.
• Answer guest questions about property facilities/services (hours, rates, room types, packages, events).
• Serve as the point of contact for clients by phone and email to respond to questions and requests.
• Follow all company policies; maintain appearance; protect company assets; maintain confidentiality.
• Welcome guests and anticipate service needs; thank guests genuinely.
• Develop positive working relationships with others; support team goals; listen to colleagues.
• Comply with quality assurance standards.
• Move, lift, push, pull objects weighing <= 10 pounds without assistance.
• Perform other reasonable duties as requested by Supervisors.

Skills

General office duties

Guest service experience

Strong communication

No supervisory experience

Education

High school diploma or G.E.D. equivalent

Job description

Job Description:

Job Number

26127593

Job Category

Sales & Marketing

Location

Al Mamsha Street, Jumeirah Beach Residences, Dubai, United Arab EmiratesVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.