Global Mobile Data Network Support Engineer — Remote

Chronos Consulting; Remote; AED 120,000 - 200,000; Full time

Job summary

A global mobile Internet solutions provider is seeking a Support Engineer in the United Arab Emirates. The ideal candidate will be responsible for providing technical support, troubleshooting customer issues, and documenting solutions. Candidates should possess a BSc/BA degree, have a minimum of 5 years of customer support experience, and be knowledgeable in networking protocols. A proactive and independent problem-solver with excellent communication skills in English is essential for this role.

Qualifications

• 5+ years of experience as a customer support/services engineer.
• Experience with global support organizations working with support teams abroad.
• International work experience and cultural awareness an advantage.

Responsibilities

• Provide technical support for customer issues and solutions.
• Take ownership of problems and ensure resolution.
• Document solutions and knowledge for the knowledge base.

Skills

Customer support processes

TCP/IP

Linux/Unix systems

Problem-solving

Education

BSc / BA degree or equivalent work experience

Tools

Networking tools

Scripting (perl / python / bash)

Job description

A global mobile Internet solutions provider is seeking a Support Engineer in the United Arab Emirates. The ideal candidate will be responsible for providing technical support, troubleshooting customer issues, and documenting solutions. Candidates should possess a BSc/BA degree, have a minimum of 5 years of customer support experience, and be knowledgeable in networking protocols. A proactive and independent problem-solver with excellent communication skills in English is essential for this role.