Global IT Coordinator - 2nd/3rd Line Support (UAE)

Wilhelmsen; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading maritime company in Dubai is seeking an IT Coordinator for the AMB & APAC region. The role involves delivering 2nd Line support, managing incidents, and coordinating with vendors. Ideal candidates will have a degree in IT or Business Administration, fluency in English, and at least 5 years of experience in IT support. The position offers competitive salary, health insurance, and dynamic team culture.

Benefits

Competitive base salary

Health insurance

Technical training programs

Access to collaboration tools

Qualifications

• Hold a university-level degree in IT or Business Administration or equivalent experience.
• At least 5 years of IT support experience including solid 2nd Line Support.
• ITIL certification and experience in network support.

Responsibilities

• Deliver 2nd Line support for applications and IT governance.
• Assist 1st Line Support team in issue identification.
• Resolve incidents aligned with ITIL best practices.

Skills

Fluency in English

2nd Line Support

IT vendor management

Network support

Troubleshooting IT hardware & software

Service-minded attitude

Education

University-level degree in IT or Business Administration

Tools

Microsoft products

iOS products

Job description

A leading maritime company in Dubai is seeking an IT Coordinator for the AMB & APAC region. The role involves delivering 2nd Line support, managing incidents, and coordinating with vendors. Ideal candidates will have a degree in IT or Business Administration, fluency in English, and at least 5 years of experience in IT support. The position offers competitive salary, health insurance, and dynamic team culture.