Global Cargo Customer Experience Specialist

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline in Dubai seeks a Customer Service Representative for their SkyCargo division. This role involves providing exceptional support regarding cargo import and export operations. Candidates should have over 2 years of experience in Logistics or Contact Centers and strong English communication skills. Knowledge of cargo tariffs, IATA regulations, and proficiency in tools like Sky Chain and Calogi are essential. The position offers competitive salaries and travel benefits.

Benefits

Attractive salary

Travel benefits

Discounts on flights and hotels

Qualifications

• Experience in Logistics/Courier Express/Contact Centre 2+ years.
• Knowledge of cargo tariffs, IATA regulations, and import/export rules.
• Trained in advanced cargo acceptance handling and dangerous goods acceptance.

Responsibilities

• Respond to queries regarding cargo import and export.
• Provide system support for customers navigating SkyChain.
• Attend to customer complaints and restore goodwill.

Skills

Effective English communication skills

Fluent Mandarin

Fluent German

Fluent French

Excellent IT skills

Experience in customer handling

Education

10 years schooling or equivalent

Tools

Sky Chain

Calogi

Job description

A leading airline in Dubai seeks a Customer Service Representative for their SkyCargo division. This role involves providing exceptional support regarding cargo import and export operations. Candidates should have over 2 years of experience in Logistics or Contact Centers and strong English communication skills. Knowledge of cargo tariffs, IATA regulations, and proficiency in tools like Sky Chain and Calogi are essential. The position offers competitive salaries and travel benefits.