Global AI SaaS Customer Success Leader - Remote

Jobgether; Remote; AED 293,000 - 404,000; Full time

Job summary

A tech-enabled recruiting platform seeks an experienced Customer Success manager to partner with customers in the United Arab Emirates. This remote-friendly role involves driving adoption of AI and SaaS products, overseeing onboarding, and ensuring product success. Candidates should have over 5 years in Customer Success or Account Management with specific expertise in B2B SaaS or AI solutions and fluency in French and English. The position promises a collaborative culture and professional development opportunities.

Benefits

Fully remote role with flexibility

Opportunity to work with cutting-edge AI platforms

Professional development supported through learning stipends

Annual discretionary stipend for social travel

Company-wide annual offsite for team building

Collaborative global team culture

Qualifications

• 5+ years of experience in Customer Success or Account Management, supporting complex B2B SaaS or AI products.
• Experience building and deploying AI agents and navigating API integrations and SDKs.
• Knowledge of the Western Europe market landscape, including cultural nuances.

Responsibilities

• Partner with customers to drive adoption of AI and developer tools.
• Administer onboarding and ensure successful product deployment.
• Monitor product usage and performance, providing solutions to maximize value.
• Own commercial outcomes for assigned accounts, including renewals and upsells.
• Support multi-product adoption and provide insights to improve customer experience.
• Build and maintain strong stakeholder relationships.

Skills

Customer Success

Account Management

Technical skills

Analytical skills

Communication

Problem-solving

Fluency in French

Fluency in English

Job description

A tech-enabled recruiting platform seeks an experienced Customer Success manager to partner with customers in the United Arab Emirates. This remote-friendly role involves driving adoption of AI and SaaS products, overseeing onboarding, and ensuring product success. Candidates should have over 5 years in Customer Success or Account Management with specific expertise in B2B SaaS or AI solutions and fluency in French and English. The position promises a collaborative culture and professional development opportunities.