Genesys Test Engineer | Systems Limited | Dubai

Systems Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is seeking a Genesys Test Engineer with over 5 years of experience in software testing. The ideal candidate will perform testing on Genesys Contact Center and IVR systems, ensuring high-quality telecom services. Responsibilities include functional testing, log analysis, and collaboration with teams. This full-time role offers a competitive opportunity in a fast-paced environment.

Qualifications

• 5+ years of experience in software testing.
• Strong working knowledge of telecom domains and Genesys Contact Center.
• Hands-on experience with IVR systems testing.

Responsibilities

• Perform functional and regression testing for Genesys systems.
• Validate routing strategies across SIP and Avaya.
• Analyze XML logs for call flows.

Skills

Software testing

Genesys Contact Center

IVR systems testing

XML log analysis

Communication skills

Job description

🔎 Job Title: Genesys Test Engineer | Systems Limited | Dubai
🏢 Recruiting Company: Systems Limited
🌍 Job Location: Dubai, UAE (Onsite)
💼 Job Type: Full-Time
Application Method: Send your CV to [e-mail]
👥 Experience Level: 5+ years in Software Testing
📅 Notice Period: Immediate joiners preferred

💡 Position Summary

Systems Limited is hiring a Genesys Test Engineer to perform comprehensive testing for Genesys Contact Center and IVR systems. This role is critical for ensuring seamless call routing, system reliability, and high-quality customer experience in telecom environments.

📜 Detailed Job Description

As a Genesys Test Engineer, you will work on testing Genesys applications, IVR systems, and routing strategies across SIP and Avaya platforms. You will analyze XML logs, validate end-to-end call flows, and collaborate with cross-functional teams to ensure robust system performance. This position offers an opportunity to work on advanced contact center technologies and contribute to mission-critical telecom projects.

✅ Key Responsibilities

• ✓ Perform functional and regression testing for Genesys Contact Center and IVR systems
• ✓ Validate routing strategies and cross-platform voice call routing (SIP and Avaya)
• ✓ Analyze XML logs for IVR and end-to-end call flows
• ✓ Collaborate with development and operations teams for issue resolution
• ✓ Ensure compliance with telecom standards and testing best practices

🎓 Required Qualifications & Skills

• ✓ 5+ years of experience in software testing
• ✓ Strong working knowledge of Genesys Contact Center and telecom domains
• ✓ Hands-on experience with IVR systems testing
• ✓ Familiarity with Genesys applications and routing strategies
• ✓ Ability to analyze XML logs and troubleshoot call flows
• ✓ Excellent communication and documentation skills

✨ Nice-to-Have Skills

• ✓ Exposure to automation testing tools
• ✓ Experience with SIP and Avaya integration
• ✓ Knowledge of performance and load testing methodologies
• ✓ ISTQB or similar certification
• ✓ Familiarity with Agile testing environments

💡 Recruitment Pro Tip

Highlight your experience with Genesys Contact Center and IVR testing in your CV. Include examples of complex routing validations and XML log analysis to demonstrate your technical depth and problem-solving skills.