General Manager/Operations Director – Multi-Site Adventure & Experience Operations

Digby Morris Executive Search & Talent Acquisition; Ras Al Khaimah; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading adventure and lifestyle experience operator in Ras Al Khaimah, UAE, is seeking a hands-on Operational General Manager. The successful candidate will oversee multi-site operations, drive guest experience, and maintain world-class safety and quality standards. Ideal candidates have 10-15 years of leadership experience in hospitality, a strong P&L background, and a collaborative approach to management. This role demands an empowering leader ready to tackle challenges and identify new opportunities for growth.

Qualifications

• 10–15 years leading multi-site operations in hospitality, tourism, leisure, or entertainment.
• Proven track record in scaling operations and driving transformation.
• International and/or GCC experience is an advantage.

Responsibilities

• Lead multi-site operations across watersports, diving and adventure centres.
• Ensure world-class safety, quality, and guest experience standards.
• Identify new commercial opportunities and partnerships.

Skills

P&L ownership

Team building

Operational rigor

Commercial acumen

Leadership

Education

Bachelor’s degree in Business, Hospitality, or similar

MBA preferred

Job description

Operational General Manager – Multi-Site Adventure & Experience Operations

Location: Ras Al Khaimah, UAE

Company: Leading Emirates Adventure, Watersports & Entertainment Operator

About the Company

Our client is one of the region’s fastest-growing adventure and lifestyle experience operators, running 20+ watersports, diving, adventure and entertainment centres across the country and other emerging destinations. Partnering with top-tier hotels and resorts, the business is entering its next phase of expansion—scaling operations, elevating guest experience, and setting new standards for world-class adventure tourism in the region.

The Role

We’re seeking a hands‑on Operational General Manager to lead and optimise a multi‑destination operations ecosystem. You’ll own day‑to‑day performance, build high‑performing site teams, strengthen processes, and drive sustainable growth and profitability.

Key Responsibilities

• Lead multi‑site operations across watersports, diving and adventure centres.
• Convert strategy into actionable operational plans and stretch targets.
• Build a decentralised, empowered management structure with strong governance.
• Ensure world‑class safety, quality, and guest experience standards.
• Drive operational consistency, reporting, SOPs, KPIs, and training frameworks.
• Oversee financial performance, P&Ls, budgets, revenue growth and cost control.
• Identify new commercial opportunities, partnerships and expansion plays.
• Inspire, mentor and develop diverse teams and future leaders.
• Introduce new technologies, operating models and guest experience innovations.
• Represent the organisation with government partners and industry stakeholders.

What We’re Looking For

• Bachelor’s degree in Business, Hospitality, Sports/Leisure or similar (MBA preferred).
• 10–15+ years leading complex, multi‑site operations in hospitality, tourism, leisure or entertainment.
• Strong P&L ownership and commercial acumen.
• Proven track record in scaling operations, building teams and driving transformation.
• International and/or GCC experience is an advantage.
• A people‑first leader: empowering, collaborative, and operationally rigorous.