General Manager- Commercial Lines (Dubai)

Burj Line Builders; Dubai; On-site; AED 450,000 - 750,000; Full time

Job summary

Braxtone is seeking a leader to establish and grow its Commercial Lines and Property & Casualty (P&C) loss adjusting business in Dubai. The role focuses on delivering high-quality technical claims work to insurers, reinsurers, brokers and corporate clients, while building a scalable service model and market presence.

The successful candidate will oversee complex loss-adjusting assignments, ensure timely, accurate reporting, and drive process improvements, compliance and cross-functional

Qualifications

• Build and lead the Commercial Lines / P&C loss adjusting function, including its business plan, operating model and growth strategy.
• Develop new business opportunities and build relationships with insurers, reinsurers, brokers, corporate clients and other market stakeholders.
• Lead and oversee complex commercial and P&C claims and loss adjusting assignments.
• Ensure technical quality, accuracy, independence and timely delivery of loss adjusting reports.
• Establish appropriate claims handling, investigation, reporting and quality-control standards.

Responsibilities

• Build and lead the Commercial Lines / P&C loss adjusting function, including its business plan, operating model and growth strategy.
• Develop new business opportunities and build relationships with insurers, reinsurers, brokers, corporate clients and other market stakeholders.
• Lead and oversee complex commercial and P&C claims and loss adjusting assignments.
• Ensure technical quality, accuracy, independence and timely delivery of loss adjusting reports.
• Establish appropriate claims handling, investigation, reporting and quality-control standards.
• Build and manage a network of technical specialists, surveyors, adjusters and external service providers as required.
• Recruit, develop and manage the Commercial Lines team in line with business growth.
• Manage client relationships and ensure high levels of service, responsiveness and retention.
• Monitor the commercial performance of the function, including revenue, pipeline, profitability and operational efficiency.
• Work closely with other Claims Division functions to identify cross-selling and business development opportunities.
• Ensure operations comply with applicable regulatory requirements, professional standards and company policies.
• Represent Braxtone at client meetings, industry events and relevant market forums.

Job description

Main Purpose of Job:

To establish, lead and grow Braxtone’s Commercial Lines and Property  Casualty (P&C) loss adjusting business, building a strong market presence and delivering high-quality technical claims and loss adjusting services to insurers, reinsurers, brokers and corporate clients.

Reporting To

CEO

Job Description

• Build and lead the Commercial Lines / P&C loss adjusting function, including its business plan, operating model and growth strategy.
• Develop new business opportunities and build relationships with insurers, reinsurers, brokers, corporate clients and other market stakeholders.
• Lead and oversee complex commercial and P&C claims and loss adjusting assignments.
• Ensure technical quality, accuracy, independence and timely delivery of loss adjusting reports.
• Establish appropriate claims handling, investigation, reporting and quality-control standards.
• Build and manage a network of technical specialists, surveyors, adjusters and external service providers as required.
• Recruit, develop and manage the Commercial Lines team in line with business growth.
• Manage client relationships and ensure high levels of service, responsiveness and retention.
• Monitor the commercial performance of the function, including revenue, pipeline, profitability and operational efficiency.
• Work closely with other Claims Division functions to identify cross-selling and business development opportunities.
• Ensure operations comply with applicable regulatory requirements, professional standards and company policies.
• Represent Braxtone at client meetings, industry events and relevant market forums.

Key Performance Indicators (KPIs)

• Achieve agreed annual revenue/new-business target for P&C loss adjusting.
• Secure new insurer portfolios/contracts and expand existing accounts.
• Establish the P&C loss-adjusting capability, processes, technical resources and market coverage.
• Achieve agreed gross margin/profitability target for Commercial Lines.
• Retain key accounts and develop repeat/referral business.
• Quality and timeliness of loss-adjusting reports; minimal justified client complaints/rework.
• Build the required technical team/network and develop internal capability.
• Compliance with regulatory, client and internal requirements.