General Manager

RIKAS Hospitality Group; Dubai; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality group seeks a General Manager to lead front-of-house operations in Dubai. The ideal candidate will elevate the guest experience, manage a dynamic team, and ensure seamless service flow in a vibrant dining environment. Proven leadership in premium dining, along with strong communication and operational skills, are essential for this role.

Qualifications

• Minimum 3 years of experience as General Manager or senior FOH leader.
• Strong leadership, communication, and people development skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver and elevate the lifestyle experience through service.
• Lead FOH team, conduct briefings, and ensure service excellence.
• Monitor daily revenue and assist in cost control.

Skills

Leadership

Communication

People Development

Guest Experience

Tools

POS Systems

Reservations Systems

Job description

The General Manager leads the front-of-house operations and is responsible for creating an atmosphere that reflects the brand’s identity and energy. From managing service flow and floor teams to connecting with guests and driving team spirit, you ensure every shift feels seamless, engaging, and vibrant.
You are a service-driven leader with an eye for detail, a love for people, and the ability to manage both the art and science of modern hospitality.

Key Responsibilities
Guest Experience & Brand Culture • Deliver and elevate the lifestyle experience through warm, intuitive, and stylish service • Be highly visible on the floor – hosting, engaging with guests, and setting the tone for the shift • Ensure the venue atmosphere (music, lighting, scent, cleanliness) is always on-brand • Proactively manage guest feedback and create regular guest rapport
Team Leadership & Floor Operations • Lead the FOH team with confidence, consistency, and charisma • Conduct daily briefings, delegate roles, and ensure service excellence across all areas • Coach and mentor junior managers, waiters, runners, and hosts • Schedule and plan staffing based on business needs and upcoming activations
Service Standards & Coordination • Maintain service quality, cleanliness, grooming, and setup standards • Ensure strong coordination between floor, kitchen, bar, and reception • Manage opening and closing procedures with operational efficiency • Enforce safety, hygiene, and regulatory compliance
Business & Administrative Support • Monitor daily revenue, table turnover, and team performance metrics • Assist in cost control, stock management, and payroll accuracy • Use POS and reservations systems effectively to support service flow • Support with reporting and performance reviews
Marketing, Events & Brand Activations • Collaborate with marketing to execute programming, events, and seasonal concepts • Ensure staff is briefed on brand storytelling, specials, and promotional offers • Be present and involved in high-profile events and peak service periods • Represent the restaurant in a manner consistent with the brand’s image and values
Requirements • Minimum 3 years of experience as General Manager or senior FOH leader in a premium or lifestyle dining concept • Passion for hospitality, food, design, and guest culture • Strong leadership, communication, and people development skills • Excellent floor presence and ability to energize a team • Fluent in English (additional languages are a plus) • Proficient in POS and reservations systems (e.g., SevenRooms, Resy, Lightspeed) • Able to work evenings, weekends, and event nights as needed