Frontline AI Engineer for Clinic SaaS

Urban Ridge Supplies; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

Decoda Health in Dubai seeks a proactive support-focused engineer to own and improve a live, healthcare SaaS platform. You will build AI automations, troubleshoot across the stack, and translate user feedback into product improvements.

The role requires strong communication, multitasking, and hands-on experience with Python/TypeScript, SQL/Postgres, and live production systems. Experience with healthcare domains is a plus.

Qualifications

• Outstanding communicator able to explain ideas and solutions to technical and non-technical audiences.
• Proven multitasker who balances several critical issues in a fast-paced environment.
• Strong prioritization to differentiate urgent vs important for clinic operations.
• Hands-on experience building LLM-powered features, agents, prompts and evals.
• End-to-end developer who works across Python/TypeScript/SQL stack.
• Demonstrated ownership and follow-through with product-grade work.
• SaaS/startup background and healthcare domain exposure are a plus.
• Experience in healthcare, EHR, or regulated environments is beneficial.

Responsibilities

• Prioritize and manage competing support requests and projects to keep clinics running smoothly.
• Own and solve customer support requests; answer tickets and resolve issues across the full stack.
• Build AI automations and tools to help clinic staff configure and generate reports in product.
• Automate the support pipeline with internal tools for triage, root-cause analysis, and fixes.
• Collaborate with users to translate feedback into automations and product improvements.

Skills

Outstanding communicator

Multitasker

Prioritization

LLM features

End-to-end builder

Ownership

SaaS startup exp

Healthcare experience

Tools

Python

TypeScript

SQL

Postgres

FastAPI

Next.js

Job description

Decoda Health in Dubai seeks a proactive support-focused engineer to own and improve a live, healthcare SaaS platform. You will build AI automations, troubleshoot across the stack, and translate user feedback into product improvements.

The role requires strong communication, multitasking, and hands-on experience with Python/TypeScript, SQL/Postgres, and live production systems. Experience with healthcare domains is a plus.