Front Office Telephony Supervisor

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Ras al-Khaimah seeks a Telephone Supervisor to manage switchboard operations and ensure high service standards. The role requires expertise in customer communication, staff supervision, and knowledge of hotel operations. Ideal candidates will possess a diploma in hospitality, strong communication skills, and experience with Opera systems. This is an excellent opportunity for self-motivated individuals looking to advance their careers in a dynamic environment.

Qualifications

• Ideally have a diploma or degree in the hospitality field with experience in a similar position.
• Excellent written and verbal English communication skills are essential.
• Computer literate, experience with Opera is an advantage.

Responsibilities

• Run the switchboard and supervise operators to ensure high service standards.
• Ensure all calls are attended and answered professionally.
• Maintain knowledge of the hotel and local services to assist guests.

Skills

Excellent written and verbal English communication skills

Strong voice modulation abilities

Customer Focus

Effective Communication

Teamwork

Education

Diploma/degree in hospitality

Tools

Opera

Job description

A leading hospitality firm in Ras al-Khaimah seeks a Telephone Supervisor to manage switchboard operations and ensure high service standards. The role requires expertise in customer communication, staff supervision, and knowledge of hotel operations. Ideal candidates will possess a diploma in hospitality, strong communication skills, and experience with Opera systems. This is an excellent opportunity for self-motivated individuals looking to advance their careers in a dynamic environment.