Front Office Team Leader — Luxury Hotel Guest Services

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality company based in the UAE is seeking a Front Office Team Leader for Jumeirah Al Naseem. The successful candidate will lead a team to ensure seamless guest experiences, leveraging at least 3 years of supervisory experience in a 5-star hotel setting. Responsibilities include managing arrivals and departures, training staff, and maintaining service standards. Competitive tax-free salary and extensive benefits package offered, including company-provided accommodation and healthcare.

Benefits

Company-provided shared accommodation

Comprehensive healthcare

Colleague discounts on food and hotel stays

Qualifications

• Minimum 3 years supervisory experience in a 5-star Hotel front desk.
• Strong leadership skills to motivate the Front Office team.
• Ability to maintain service quality and resolve guest concerns.

Responsibilities

• Lead and motivate the Front Office team for excellent guest service.
• Communicate roles and service expectations at shift start.
• Monitor daily operations and resolve service delays.

Skills

Supervisory experience

Front desk operations

Proficiency in Russian

Education

Secondary Education

Tools

Opera (Front Office Applications)

Job description

A luxury hospitality company based in the UAE is seeking a Front Office Team Leader for Jumeirah Al Naseem. The successful candidate will lead a team to ensure seamless guest experiences, leveraging at least 3 years of supervisory experience in a 5-star hotel setting. Responsibilities include managing arrivals and departures, training staff, and maintaining service standards. Competitive tax-free salary and extensive benefits package offered, including company-provided accommodation and healthcare.