Front Office Manager

Anantara; Sir Bani Yas; On-site; AED 183,000 - 258,000; Full time

Job summary

A luxury hospitality brand is seeking a Front Office Manager to oversee daily operations, ensuring top-tier guest satisfaction. Responsibilities include managing the Front Office team, implementing best practices, and driving sales initiatives. Candidates should have a degree in hotel management and experience in a Front Office management role. Passion for leadership and fluent English communication skills are essential. This position is located in Abu Dhabi, United Arab Emirates.

Qualifications

• Experience in Front Office management is essential.
• Ability to design and implement training programs for team members.
• Strong passion for achieving guest satisfaction and departmental profit.

Responsibilities

• Oversee daily operations of the Front Office.
• Manage team performance and implement best practices.
• Drive sales and promotional programs for the property.

Skills

Leadership

Commercial acumen

Customer service

Fluent English

Education

College degree in hotel management or related field

Job description

Job Description

You will oversee the day‑to‑day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Passion for leadership
• Fluent in English, both spoken and written

Additional Information

Remote Location