Front Office Manager

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking a Front Office Manager to oversee all front office operations. The successful candidate will maximize room revenue and mentor a team dedicated to exceptional guest experiences. With a bachelor's degree in hospitality and 5 years of relevant experience, you will lead strategic initiatives and maintain financial goals. This full-time position is pivotal in providing outstanding management and customer service in a dynamic hotel environment.

Qualifications

• 5 years of hotel front office operations experience, including 2 years in a managerial role.
• Ability to train, motivate, and mentor team members.
• Familiarity with local tourism industry and attractions.

Responsibilities

• Maximize room revenue through yield management strategies.
• Oversee group business and liaison with conference conveners.
• Produce yearly labor and capital budgets for Front Office.

Skills

Leadership skills

Excellent customer service

Financial acumen

Problem-solving

Organizational skills

Communication skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Responsibilities:

• Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
• Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.
• Controls and provides feedback on labour and operational expenses
• Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basis
• Produces yearly labour and capital budgets for Front Office Raffles Service (PBX) and Business Center
• Develops implements and maintains new incentives to motivate colleagues and maximize hotel revenue
• Ensures effective utilization & productivity of all colleagues through staff planning hiring scheduling & adhering to budget

Qualifications:

• Bachelors degree in Hospitality Management or related field
• 5 years of experience in hotel front office operations including 2 years in a managerial role
• Proven leadership skills with the ability to train motivate and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures revenue management principles and industry best practices
• Excellent problem-solving decision-making and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours including nights weekends and holidays
• Familiarity with the local tourism industry and attractions in the Bandung area
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests staff and management

Remote Work: No

Employment Type: Full-time