Front Office Leader — Luxury Hotel Experience

Four Seasons; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking an Assistant Front Office Manager to oversee Front Desk operations. The ideal candidate will have 2-3 years of experience in a similar role within a luxury brand and possess strong customer service, communication, and organizational skills. This full-time position includes monitoring guest arrivals and departures, training staff, and ensuring excellent guest satisfaction throughout their stay. Comprehensive benefits and training opportunities are offered.

Benefits

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other hotels

Complimentary dry cleaning for uniforms

Complimentary employee meals

Qualifications

• Minimum 2-3 years of experience in a luxury brand.
• Outgoing personality and can-do approach.
• High level of understanding of Rooms operations.
• Proficient in English.

Responsibilities

• Oversees Front Desk operations and guest requests.
• Monitors the Arrival and Departure of Elite guests.
• Train and supervise Front Desk team members.
• Handle guest problems and complaints professionally.
• Check in and out guests efficiently.

Skills

Customer service skills

Interpersonal communication

Problem-solving

Organizational skills

Education

2-3 years experience in a similar role

Job description

A leading luxury hotel chain in Abu Dhabi is seeking an Assistant Front Office Manager to oversee Front Desk operations. The ideal candidate will have 2-3 years of experience in a similar role within a luxury brand and possess strong customer service, communication, and organizational skills. This full-time position includes monitoring guest arrivals and departures, training staff, and ensuring excellent guest satisfaction throughout their stay. Comprehensive benefits and training opportunities are offered.