Front Office Leader: Elevate Guest Experience

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is looking for a Front Office Supervisor to manage daily Front Office operations. Responsibilities include supervising reception, supporting team members, ensuring high customer service standards, and training staff. Ideal candidates should have experience in customer service, positive communication skills, and a commitment to hospitality. This role exclusively considers UAE nationals (Emirati). Join a dedicated team ensuring exceptional guest experiences in a vibrant work environment.

Qualifications

• Previous experience in a customer-focused industry.
• Ability to work independently and in a team.
• Strong desire to progress in the hospitality sector.

Responsibilities

• Supervise the Front Office operations including check in/out procedures.
• Support team members in fulfilling guest requests efficiently.
• Ensure high standards of customer service are met at all times.
• Train and monitor performance of Front Office Team.
• Maximize room occupancy through upselling techniques.

Skills

Customer service skills

Leadership

Communication skills

IT proficiency

Teamwork

Job description

A leading hospitality company in Abu Dhabi is looking for a Front Office Supervisor to manage daily Front Office operations. Responsibilities include supervising reception, supporting team members, ensuring high customer service standards, and training staff. Ideal candidates should have experience in customer service, positive communication skills, and a commitment to hospitality. This role exclusively considers UAE nationals (Emirati). Join a dedicated team ensuring exceptional guest experiences in a vibrant work environment.