Front Office Lead - Guest Services & Team Excellence

Hilton; Bani Yas; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company is seeking a Front Office Supervisor to manage daily Front Office operations at Hilton Abu Dhabi Yas Island. Responsibilities include supervising reception, ensuring high levels of customer service, and supporting team members. Ideal candidates will have experience in customer service and the hospitality industry, with a strong commitment to teamwork and IT proficiency. This full-time role offers a chance to work in a reputable environment dedicated to exceptional guest experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Desire to progress within the Hospitality industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.

Responsibilities

• Supervise the efficient operations of reception including check in/out procedures.
• Support team members in handling guest requests and enquiries.
• Ensure both the Front Office Manager and Reception Supervisors are fully aware of feedback.
• Demonstrate a high level of customer service at all times.

Skills

Customer service

Communication skills

Teamwork

IT proficiency

Job description

A global hospitality company is seeking a Front Office Supervisor to manage daily Front Office operations at Hilton Abu Dhabi Yas Island. Responsibilities include supervising reception, ensuring high levels of customer service, and supporting team members. Ideal candidates will have experience in customer service and the hospitality industry, with a strong commitment to teamwork and IT proficiency. This full-time role offers a chance to work in a reputable environment dedicated to exceptional guest experiences.