Front Office Lead: Guest Experience & Team Growth

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is looking for an Assistant Front Office Manager to oversee the Front Office operations. Responsibilities include ensuring high standards of service, evaluating guest satisfaction, and leading the Front Office team. Ideal candidates should have supervisory experience in a relevant environment and excellent customer service skills. This role is a fantastic opportunity to advance your career in the hospitality industry.

Qualifications

• Previous supervisory experience in Front Office within hotel/leisure/retail.
• Ability to deliver high-level customer service.
• Excellent grooming standards.

Responsibilities

• Assist the Front Office Manager in overseeing the entire Front Office operation.
• Evaluate levels of Guest satisfaction and monitor trends.
• Maximise room occupancy and promote hotel services.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness and sales capabilities

Excellent leadership skills

Interpersonal communication skills

Ability to work under pressure

Flexibility

Job description

A leading global hospitality company is looking for an Assistant Front Office Manager to oversee the Front Office operations. Responsibilities include ensuring high standards of service, evaluating guest satisfaction, and leading the Front Office team. Ideal candidates should have supervisory experience in a relevant environment and excellent customer service skills. This role is a fantastic opportunity to advance your career in the hospitality industry.