Front Office: Guest Experience Specialist

Emaar Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking a Guest Experience Coordinator to ensure exceptional guest experiences throughout their stay. The ideal candidate will have at least 1 year of front office experience in a 5-star environment and possess a high school diploma, ideally with further qualifications in hotel management. This role requires a proactive and service-oriented individual who can coach staff and handle guest feedback effectively. Competitive compensation is offered, along with a dynamic work environment.

Qualifications

• Experience in front office in a 5 star hospitality industry for at least 1 year.
• Ability to oversee and ensure operational tasks in Front Office align with service standards.
• Skills in coaching and training on-the-job.

Responsibilities

• Deliver a flawless stay experience throughout the Guest journey.
• Ensure all operational tasks in Front Office are conducted in line with service standards.
• Provide constructive feedback on hotel processes.
• Prevent complaints and ensure adequate service recovery.

Skills

Genuine service personality

High Emotional Intelligence (EQ)

Communication

Proactive approach

Education

High School Diploma

College Degree in Hotel Management or related field

Job description

A leading hospitality firm in Dubai is seeking a Guest Experience Coordinator to ensure exceptional guest experiences throughout their stay. The ideal candidate will have at least 1 year of front office experience in a 5-star environment and possess a high school diploma, ideally with further qualifications in hotel management. This role requires a proactive and service-oriented individual who can coach staff and handle guest feedback effectively. Competitive compensation is offered, along with a dynamic work environment.