Front Office Guest Experience Pro

IHG Hotels & Resorts; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hotel group is seeking a Guest Experience Specialist - Front Office at their Dubai Festival City location. The successful candidate will warmly welcome guests and manage bookings, providing exceptional service and addressing all guest needs. Candidates should have strong communication skills, fluency in English, and experience in a similar role within a 5-star environment. Join us to create memorable experiences and thrive in a supportive team culture.

Benefits

Impressive room discounts

Comprehensive training

Qualifications

• Experience in a front desk or guest service position in a 5-star property for at least two years.
• Ability to handle cash and credit transactions efficiently.
• Must be literate and possess basic math skills.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage guest bookings and up-sell opportunities.
• Swiftly check guests in and out.
• Record and act on guest preferences and handle their requests.

Skills

Communication skills

Fluency in English

Tech-savvy

Flexibility

Ability to work independently

Education

High school diploma

College or university degree (bonus)

Tools

Opera reservations system

Job description

A leading global hotel group is seeking a Guest Experience Specialist - Front Office at their Dubai Festival City location. The successful candidate will warmly welcome guests and manage bookings, providing exceptional service and addressing all guest needs. Candidates should have strong communication skills, fluency in English, and experience in a similar role within a 5-star environment. Join us to create memorable experiences and thrive in a supportive team culture.