Front Office & Guest Experience Leader

Accor Hotels; Deira; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Front Office Manager to ensure the delivery of high-quality services and manage guest experiences. Responsibilities include handling guest complaints, training staff, and maintaining operational standards. The ideal candidate will have strong leadership abilities and knowledge of Opera software. This role offers a chance to work in a diverse and inclusive environment, fostering a welcoming atmosphere for both staff and guests.

Responsibilities

• Ensure quality service in the Front Office department.
• Handle guest challenges and emergencies.
• Prepare personal experiences for VIP guests.
• Manage verbal complaints effectively.
• Collaborate with Sales, Accounting, Housekeeping, and Reservations.

Tools

Opera software

Job description

A leading hospitality company in Dubai is seeking a Front Office Manager to ensure the delivery of high-quality services and manage guest experiences. Responsibilities include handling guest complaints, training staff, and maintaining operational standards. The ideal candidate will have strong leadership abilities and knowledge of Opera software. This role offers a chance to work in a diverse and inclusive environment, fostering a welcoming atmosphere for both staff and guests.