Front Office Coordinator

Kempinski Hotels SA; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Kempinski Hotels SA in Dubai is seeking a Front Office Coordinator to provide clerical and administrative support to the Front Office Department. You will handle typing, filing, payroll tasks, guest inquiries, and prepare detailed reports while ensuring smooth operation across Rooms Division and Guest Services.

The role requires strong Microsoft Office skills, Opera and Micros knowledge, and experience in a five-star hotel environment.

Qualifications

• Minimum of 1 to 2 years experience in a receptionist position at Front Office.
• Preferably in an international five star hotel.
• Operational knowledge of front desk operations.
• Knowledge of VIP welcoming protocol.
• Solid knowledge in Microsoft Office (Word, Excel and PowerPoint).
• Advanced knowledge of Opera.
• Basic knowledge of Micros.

Responsibilities

• Maintain comprehensive knowledge of hotel features, services, hours of operation.
• Manage computer system access as per department procedures.
• Set up work station; maintain cleanliness during shift.
• Prepare and submit requisitions for supplies and materials.
• Maintain updated vendor and guest information materials.
• Print reports and distribute as required.
• Update room status and monitor out-of-order rooms.
• Coordinate with Engineering on maintenance and work orders.
• Provide training to new employees and mentor staff.
• Liaise with departments to ensure guest information is accurate.

Skills

Receptionist experience

Front office operations

Microsoft Office

VIP guest service

Front desk knowledge

Tools

Opera

Micros

Job description

Front Office Coordinator

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Description

Provide clerical/secretarial and administrative support for the Front Office Department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.

Key Responsibilities

• Maintain complete knowledge of:
• All hotel features/services, hours of operation.
• All hotel room types, numbers/names, layout, appointments, amenities and locations.
• Access all functions of computer system in accordance with departmental specifications.
• Set up work station with necessary supplies, maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to manager.
• Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
• Review designated in-house guest list and be familiar with guests' names and room locations.
• Print designated reports and distribute accordingly.
• Update room status report in accordance with departmental procedures.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
• Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests
• At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation
• Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function

Skills, Knowledge and Expertise

To fill the position, one of the following is required:

• Minimum of 1 to 2 years experience in a receptionist position at Front Office
• Preferably in an international five star hotel
• Operational knowledge of front desk operations
• Knowledge of VIP welcoming protocol
• Solid Knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Advanced knowledge of Opera
• Basic knowledge of Micros

About Kempinksi

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.