Front Office - CID Admin (Emiratis)

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality company in Ras al-Khaimah is seeking a Front Office Administrator. This role involves registering guest information and ensuring compliance with UAE regulations. The ideal candidate will possess strong communication skills, attention to detail, and a high school diploma. Previous experience in the hotel industry and familiarity with PMS systems are advantageous. This is a full-time on-site position with a focus on maintaining guest confidentiality and operational efficiency.

Qualifications

• Previous front office or administrative experience in the hotel industry is an advantage.
• Familiarity with the UAE CID system and PMS is preferred.
• Ability to work under pressure and meet strict deadlines.

Responsibilities

• Register and update guest information in the CID system.
• Scan and upload passports, visas, and IDs accurately.
• Coordinate with Front Office Reservations and Security on guest data.
• Ensure compliance with legal requirements and maintain confidentiality.
• Prepare and submit daily CID reports to management.

Skills

Strong computer literacy

Excellent communication skills

Attention to detail

Data entry skills

Fluency in English

Fluency in Arabic

Education

High school diploma or equivalent

Hospitality-related qualification

Tools

CID system

PMS (e.g. Opera)

Job description

• Register and update guest information in the CID system in compliance with UAE regulations.

• Scan and upload passports visas and IDs accurately and promptly.

• Maintain updated records for in-house checked-out and no-show guests.

• Coordinate with Front Office Reservations Concierge and Security on guest data and flagged cases.

• Ensure compliance with legal requirements and maintain confidentiality of guest information.

• Operate and troubleshoot the CIDPMS interface; report system issues when required.

• Prepare and submit daily CID reports to management.

• Assist Front Desk operations during busy periods and support Night Audit guest data checks.

• Stay updated on government regulations and participate in relevant training sessions.

• Uphold hotel service standards and professional appearance at all times.

Qualifications :

• High school diploma or equivalent; hospitality-related qualification preferred.

• Previous front office or administrative experience in the hotel industry is an advantage.

• Familiarity with the UAE CID system and PMS (e.g. Opera) is preferred.

• Strong computer literacy and data entry skills.

• Excellent communication and interpersonal skills.

• High attention to detail accuracy and confidentiality.

• Ability to work under pressure and meet strict deadlines.

• Fluency in English and Arabic other languages is an advantage.

Remote Work :

No

Employment Type :

Full-time