Front Office Agent, SIRO One Za''abeel

Kerzner International Management; Dubai; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading luxury hospitality brand is seeking a Front Office Agent for their innovative hotel in Dubai. The role involves managing daily Front Desk operations, ensuring exceptional guest service, and engaging warmly with guests. Candidates should possess at least two years of experience in luxury hotels and be proficient in both English and Opera software. Join a vibrant team dedicated to creating unforgettable experiences for guests and advancing your career in a dynamic environment.

Qualifications

• Minimum two years in luxury hotel Front Office.
• Customer service excellence is essential.
• Strong computer and typing skills required.

Responsibilities

• Manage daily activities of the Front Desk Department.
• Ensure the highest levels of hospitality and service.
• Engage with guests to create a welcoming environment.

Skills

Guest service expertise

Fluency in English

Hospitality knowledge

Microsoft Office proficiency

Tools

Opera software

Job description

Front Office Agent, SIRO One Za'abeel

(18472)

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state‑of‑the‑art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose‑designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra‑luxury One&Only resorts worldwide.

About The Role

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department. With experience in a high‑quality luxury boutique hotel/resort guest service, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities.

About You

• Minimum two years working in a luxury, or boutique hotel in Front Office department.
• Must be proficient in hospitality guest services.
• Previous guest service and reservations experience preferred.
• Must be fluent in verbal and written English. Other languages are a plus.
• Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
• Excellent listening and comprehension skills required.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open‑hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.