Front Office Agent

AccorHotel; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Fujairah is seeking a dedicated guest service professional to join their team. In this full-time position, you will welcome guests, ensuring efficient and friendly service during check-in, check-out, and throughout their stay. The ideal candidate should possess previous front office reception experience and excellent customer service skills, complemented by a friendly attitude and strong communication abilities. Join a vibrant team dedicated to creating memorable experiences for guests.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• A friendly and positive attitude who enjoys working in a team.

Responsibilities

• Welcome guests and ensure efficient service during check-in and check-out.
• Create personalised and memorable experiences for guests.
• Co-ordinate group arrivals and assist with activities.

Skills

Customer service skills

Communication skills

Time management

Teamwork

Emotional intelligence

Tools

Opera

Job description

Responsibilities

• Welcome guests and ensure efficient friendly and professional service during check-in check-out and throughout their stay;
• Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with your luxury attitude specifically anticipating and pro-actively attending to guest requests and event/activity bookings;
• Co-Ordinate Group arrivals (including welcome) departures and check-ins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work

No

Employment Type

Full-time