Front Office Agent

Al Zorah Beach Resort; Ajman Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury resort in Ajman, UAE, is seeking a Front Office Agent to provide exceptional guest experiences. Responsibilities include welcoming guests, managing check-in and check-out processes, and ensuring a seamless stay. Ideal candidates have 1-2 years of experience in luxury hospitality, excellent communication skills, and a passion for personalized service.

Qualifications

• Minimum 1–2 years of experience in a Front Office or Guest Services role within a 5-star luxury hotel or resort.
• Strong knowledge of Opera PMS and proficiency in Microsoft Office.
• Fluent in English; additional languages such as Arabic, Russian, French, or German are an asset.
• Exceptional communication, interpersonal, and problem-solving skills.

Responsibilities

• Extend a genuine welcome to every guest, ensuring an exceptional arrival and departure experience.
• Coordinate with Housekeeping and other departments to ensure guest satisfaction.
• Promote and upsell room categories and resort services.

Skills

Guest Services

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Language Skills

Education

Diploma or Bachelor’s Degree in Hospitality or Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

Front Office Agent

Full-time

Location: Al Zorah Beach Resort – Ajman, United Arab Emirates

About Us

Set within a rare natural paradise and just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons. As we undergo an exciting transition guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a pre-opening journey where service excellence and nature meet.

From sunrise swims to serene spa moments, our resort embodies understated elegance, and we are building a team that reflects the same thoughtful care, intuitive service, and deep attention to detail.

Our Ideal Candidate

As a Front Office Agent, you will be the first and lasting impression of the resort, welcoming guests with grace, professionalism, and warmth that reflect the spirit of Four Seasons. You will ensure every arrival and departure is seamless, every interaction thoughtful, and every detail precise.

This is more than a front-desk role; it is an opportunity to create genuine connections, anticipate needs, and deliver an experience that feels personal, effortless, and memorable.

Key Responsibilities

• Extend a genuine welcome to every guest, ensuring an exceptional arrival and departure experience.
• Handle check-in, check-out, and room assignments accurately, efficiently, and in accordance with LQA and Forbes standards.
• Manage guest inquiries, preferences, and requests with warmth, professionalism, and a sense of ownership.
• Maintain a detailed understanding of the resort’s facilities, services, and local attractions to provide tailored recommendations.
• Coordinate with Housekeeping, Concierge, and other departments to ensure readiness and guest satisfaction.
• Maintain accurate records, billing, and transactions through Opera PMS and related systems.
• Support daily reporting, financial accuracy, and documentation of front-office operations.
• Promote and upsell room categories, dining experiences, and resort services to enhance the guest journey.
• Uphold strict standards of guest privacy, safety, and security.
• Ensure the front-office area remains organized, polished, and reflective of luxury service standards.

Qualifications & Experience

• Minimum 1–2 years of experience in a Front Office or Guest Services role within a 5‑star luxury hotel or resort.
• Diploma or Bachelor’s Degree in Hospitality or Hotel Management.
• Strong knowledge of Opera PMS and proficiency in Microsoft Office.
• Fluent in English; additional languages such as Arabic, Russian, French, or German are an asset.
• Exceptional communication, interpersonal, and problem‑solving skills.
• Naturally poised, well‑presented, and detail‑oriented.
• Flexible to work shifts, weekends, and public holidays.
• A genuine passion for hospitality and delivering personalized service.